Complaints

If something has gone wrong with your order or our service, we want to hear about it and put it right.

How to complain

Email [email protected] with your name, order or shipment details, and what happened. You can also call us on 07739 509336.

What happens next

We aim to acknowledge complaints within two working days and to give you a full response within ten working days. If a complaint needs longer to investigate, we will let you know and keep you updated.